If the items you've ordered are not working exactly right for you, we've got you covered.

You can return any items (some exceptions apply*) within 30 days of purchase in exchange for BTV Shopping Credits. You may return your items only once, and credits will be valid for a year from the date of issue! To be eligible for a return, items should be unwashed, with hangtags still securely fastened.

Exchanges are processed in the same way as returns. If you’d like a quick exchange, swing by any of our Beyond The Vines Design Stores, Takashimaya S.C., Funan or our Beyond The Vines Design House, New Bahru.

All purchases made using the Store-to-Door method cannot be mailed to us for a return. Orders must be returned to the store that they were bought from within 30 days and with all hang tags in tact.

Sale items and purchases made using selected discount code are not eligible for returns or exchanges.

If the items you've ordered are not working exactly right for you, we've got you covered.

You can return any items (some exceptions apply*) within 30 days of purchase in exchange for BTV Shopping Credits. You may return your items only once, and credits will be valid for a year from the date of issue! To be eligible for a return, items should be unwashed, with hangtags still securely fastened.

Exchanges are processed in the same way as returns. If you’d like a quick exchange, swing by any of our Beyond The Vines Design Stores, Takashimaya S.C., Funan or our Beyond The Vines Design House, New Bahru.

All purchases made using the Store-to-Door method cannot be mailed to us for a return. Orders must be returned to the store that they were bought from within 30 days and with all hang tags in tact.

Sale items and purchases made using selected discount code are not eligible for returns or exchanges.

Start

Head to www.beyondthevines.live/a/return to start your returns journey.

Submission

Once you’ve shared the relevant details with us, submit your returns request.

Review

Our Crew will take a couple of days to review your returns. You’ll receive a notification email once the returns request is approved.

Mail

Mail your items to The BTV Studio or drop them off at any of our Beyond The Vines Design Stores, Takashimaya S.C., Funan or our Beyond The Vines Design House, New Bahru within 7 days. All return shipping charges are borne by the customer.

Credits

Once our Crew have checked your items and made sure everything is in place, we’ll credit you your BTV Shopping Credits.

*Exceptions: We are unable to process returns on sale items, bundles, sets, socks, eye masks, face masks, drinkware, stationery, and personalised products.